I pay for Pro through Stripe or PayPal. How do I cancel?

Some Pro subscriptions were bought before our website moved to Paddle and are billed by Stripe or PayPal. New website purchases use Paddle. You cancel an older Stripe or PayPal subscription through support.

How to tell

Your bank or card statement shows Stripe or PayPal instead of Apple, Google or Paddle. If you are not sure who charges you, see Where did I buy my subscription?

Ask support to cancel

Use the support form under Subscription and payments, and write from the email address on your account. Send:

• your Knowunity username,
• the email address you used when you bought Pro,
• whether the charge says Stripe or PayPal,
• the date and amount of your last charge.

Never send your full card number or your password.

Support cancels these subscriptions by hand, so it can take a little time. Deleting the app or your account does not cancel the subscription.

A charge you do not recognise or a double charge

If you do not know what a charge is for, or you were charged twice, include both charges in your message. See also Why was I charged again? and How do I request a refund?

Your subscription is in the app store

If your statement says Apple or Google, cancel in the store. See How do I cancel my Knowunity Pro subscription?