Safety and Trust at Knowunity
Knowunity is committed to keeping students safe
Knowunity is the ultimate study app, designed to foster a supportive and inclusive community for students. We're dedicated to ensuring safety, privacy, and comfort every step of the way. Our commitment to creating a secure and welcoming environment means that Knowunity is built with students’ needs in mind. Whether diving into a study session, collaborating with students, or connecting with friends, we prioritise safety and wellbeing above all else.
We implement comprehensive safety measures, specifically designed for teens, to ensure secure educational interactions, prevent unwanted contact from strangers, and maintain an age-appropriate content experience.
Why is Knowunity worry-free?
Our AI is designed to guide, not mislead
We built the app to be:
- Safe and age-appropriate for teens
- Focused on learning, not distractions
- Continuously improving through feedback
Is the chatbot safe?
Content Verification
We care about content quality
Every post, answer, and comment goes through checks to make sure it's useful, respectful, and aligned with school learning.
Ensuring perfect quality
Community Guidelines
We care about content quality
Every post, answer, and comment goes through checks to make sure it's useful, respectful, and aligned with school learning.
View community guidelines
Keeping you informed
Prevention, Moderation & Escalation
Smart systems and human review work together to stop harmful behaviour before it spreads
We stay ahead by:
- Detecting risky behaviour early
- Warning users before things escalate
- Removing content that breaks the rules
- Passing serious cases to our moderation team
Prevention, Moderation & Escalation
Support Team
Our dedicated support team is available to assist users with any questions, concerns, or issues you encounter on Knowunity. Whether you need help navigating the app, resolving technical difficulties, or addressing safety concerns, our support team is here to provide timely and personalised assistance. You can reach out to us via our support website. We are committed to serving as a reliable resource for our users and strive to uphold the highest standards of customer satisfaction and support.