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How do I cancel my Knowunity Pro subscription?

Cancel where you bought it: the App Store, Google Play or the Paddle portal for website purchases. Pro stays active until the end of the paid period. Cancel a free trial before it ends to avoid the yearly charge.

Updated 28 October 2026

Your subscription is billed by the store you bought it from, so that is where you cancel it. Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for.

In the app

  1. Open the Pro tab.
  2. Tap Manage. On the Manage plan screen, tap Switch to Basic.
  3. Follow the steps. The last step opens the subscription page of your store, where you confirm the cancellation.

If you bought on the website, the Manage button on the Pro tab opens your Paddle customer portal instead.

iPhone or iPad (App Store)

  1. Open Settings on your device and tap your name.
  2. Tap Subscriptions, then Knowunity.
  3. Tap Cancel Subscription.

You can also open apps.apple.com/account/subscriptions.

Android (Google Play)

  1. Open the Play Store app and tap your profile picture.
  2. Tap Payments and subscriptions, then Subscriptions.
  3. Select Knowunity and tap Cancel subscription.

You can also open play.google.com/store/account/subscriptions.

Knowunity website (Paddle)

Website purchases are handled by Paddle, our payment partner. Use one of these routes:

  • Tap Manage on the Pro tab in the app to open your Paddle portal.
  • Open the link in your Paddle purchase confirmation email.
  • Go to paddle.net, look up your transaction with your email address and cancel there.

Cancel during a free trial

If your yearly plan started with a free trial in the app, the trial screen showed the date your paid yearly plan starts. If you do not want to pay, cancel in your App Store or Google Play settings before that date, using the steps above. If you do not cancel, the store charges the yearly price when the trial ends. Support cannot add a free trial to your account.

Good to know

  • If you are a member of a family plan, or a partner pays for your Pro, the Pro tab has no Manage button for you. The owner of the plan or the partner manages it.
  • Deleting the app or your account does not cancel a subscription. Cancel it first.
  • If you are not sure where you bought it, see Where did I buy my subscription?
  • If you have already been charged for a period you do not want, see How do I request a refund?

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