How do I activate Pro through my bank?

Some banks give their customers Knowunity Pro at no cost. You activate it on the Knowunity website with a code from your bank. You do not pay Knowunity and you do not need payment details.

Before you start

You need:

• the link to your bank's Knowunity page. Your bank gives you this.
• the code from your bank. Some banks send a personal code. Others share one access code with all their customers.

Activate Pro

1. Open your bank's Knowunity page on a computer or phone.
2. Create a free account with Need an account? Sign up, or tap Already have an account? Sign in.
3. Enter your code exactly as printed, including capital letters.
4. If your bank uses a shared access code, also enter the account holder's details. Type the first 2 characters of the first name, the first 2 characters of the surname and the last 4 digits of the IBAN. Never enter your full IBAN or your online banking password.
5. Tap Unlock Pro.

When you see Pro unlocked!, tap Open in the app or Start learning. Pro is now active on your account.

It did not work

• We couldn't activate this code. Check the code and type it again exactly as printed.
• This access code is unavailable. Check the code with your bank.
• Too many attempts. Please try again in an hour. Wait an hour and try again.
• This access code has already been used on your Knowunity account. Your account already has this offer.
• Activation could not be completed. If you already have Pro, you cannot activate it again. Otherwise try again later.

On the bank's page, tap Report a bank partner issue if you are still stuck. You can also use the support form. Include the name of your bank and the message you see. Never send your full IBAN.