If your bank offers Knowunity Pro, open your bank's Knowunity page, sign in or create a free account and enter the code from your bank. Pro activates without a payment.

How do I activate Pro through my bank?

Cancel where you bought it: the App Store, Google Play or the Paddle portal for website purchases. Pro stays active until the end of the paid period.

How do I cancel my Knowunity Pro subscription?

Refunds are handled by the store that charged you. Apple and Google decide on App Store and Google Play refunds; website purchases are refunded through Paddle.

How do I request a refund?

Restart the app, sign in with the account you bought with and use Restore Subscription in Settings. If that fails, send us your receipt.

I paid for Pro but it is not active

The store that charged you is the one that manages your subscription. Here is how to tell the App Store, Google Play and website purchases apart.

Where did I buy my subscription?

Most failed purchases are caused by parental controls, a store account from another country or an unsupported payment method. If a renewal payment fails, update your payment method; Pro returns once the store collects it.

My payment failed or I cannot complete the purchase

Pro is a renewing subscription. It charges again at the end of each weekly, monthly or yearly period until you cancel it. A first-year offer renews at the full yearly price.

Why was I charged again?

Compare Free and Pro using the features and limits shown in your app. Existing Max subscribers keep their plan, but new Max subscriptions and upgrades are unavailable.

What is the difference between Free, Pro and Max?

A Pro plan belongs to one account. Existing family plans keep working, but new ones cannot be bought at the moment. Website purchases can be moved to another account by support.

Can I share my subscription or move it to another account?

You can skip the phone-number step during setup. If you want to add your number, check the country code, enter your number and tap Continue.

Do I have to add a phone number during setup?

If the website offers notifications, choose Enable notifications and allow them in your browser. You can skip them or turn them off in site settings.

How do I manage browser notifications?

Most sign-in problems come from using a different method than at sign-up. Check whether you registered with Google, Apple, email or a username before resetting your password.

I cannot sign in to my account

Some new accounts resume unfinished setup after reopening the app. Continue the steps or use Exit when shown. You do not need to create another account.

Why does setup reappear when I open the app?

Tap Forgot password on the login screen, enter your email and open the link we send. The new password needs at least 8 characters.

How do I reset my password?

Check spam, confirm the address is the one on the account and request a new email. Google and Apple accounts never receive a password email.

I did not receive the confirmation or password reset email

Change your email in Account & security. You normally do not need to enter your password. Some child accounts do not show the email-change option.

How do I change my email address?

Delete your account under Account & security. Cancel any subscription first. Deletion is permanent and the email is free to use again after about seven days.

How do I delete my account?

Sign out other devices from Account & security and change your password. It can take up to 30 minutes for other devices to be signed out.

Someone else may be using my account

Pro, streaks and uploads belong to one account and cannot be merged. Keep the account with your subscription and delete the other.

I have two accounts. Which one should I keep?

Knowunity uses a dark design in the app and in the web app. There is no light mode and no setting to change it at the moment. Your phone's light setting does not change it either.

Can I use Knowunity in light mode?

Change your studies in Settings under Account settings. If your year is missing, change the school type first.

How do I change my school, school type or year?

Some US students can take a quiz in AI chat to explore a possible university major. Read your result, explore the subject or send feedback if it does not fit.

How do I find my university major match?

Some students can open Career from the AI chat menu. If it is not there, check your profile for a Career tab. Available options depend on your account.

Where can I find Career in Knowunity?

Suggest a missing school from the school picker in the app or on the website. Enter its name and city; university suggestions also need a website address.

My school is missing from the list

Edit your username, display name and bio from your profile. Usernames are 3 to 20 characters of letters and numbers.

How do I change my username or display name?

Change the interface language under My language in Account settings. The content language is chosen per upload and follows your country.

How do I change the app language or my country?

Your profile and public uploads are visible to other students. You control who can see your school and whether each upload is public.

Who can see my profile and my school?

Where referrals are available, a friend who is new to Knowunity enters your code on the sign-up screen before creating the account, or uses your invite within 24 hours. You both get three days of Pro.

How does the referral programme work?

Check the message shown and whether referral entry is available in your country. Eligible new accounts can use an invite within 24 hours. Restart the app if an accepted reward is missing.

My referral code did not work or the reward is missing

Your streak follows the school week shown in your app. Weekends and school holidays pause it. You cannot pause it yourself, and support cannot restore a lost streak.

How do streaks work?

Where leagues are available, your leaderboard shows promotion and demotion zones. League sizes and level displays can differ. League positions do not award Pro, and Daily Quiz is unavailable.

XP leagues and the Daily Quiz

Open timetable settings and choose Add timetable widget when shown. Follow the device instructions, then open Knowunity if the widget needs to refresh.

How do I add a timetable widget?

Use the attachment button to add photos or files. Some accounts also have Recent files or can read supported public file links.

How do I add or reuse files in AI chat?

If image creation is available in your chat, describe an image and open the result. Use Save image when shown; some accounts need Pro to save.

How do I create and save images in AI chat?

If Study Note appears in your AI chat, choose a topic to create an illustrated note. Some US students have this option during a test.

How do I create a study note in AI chat?

Hold the microphone in AI chat to record and release to send, or slide to cancel. Tap it to record hands-free. Some accounts can also send a voice message with photos or files.

How do I send a voice message in AI chat?

Voice Recall steps in your study plan ask you to explain a topic out loud. Tap Start learning, allow microphone access and tap Tap to answer. On the website it is being tested.

How do I use Voice Recall?

Upload allowances depend on your account and plan. Check the limit and refill time shown in your app. Documents can be up to 50 MB and 1,000 pages.

Limits for photos, files and messages in the AI chat

Classes keep chats, saved answers, study tools and uploads for one subject together. School accounts open them from the profile or the AI chat menu, and folders now ask you to move your content into a class.

What are classes and how do I use them?

Some accounts see memory loading or update notices and a Memory switch. These personalisation controls are being tested and do not delete your account.

Why does AI chat show memory notices?

Answer actions such as regenerate, share and save are in the three-dot menu below an AI answer. Tapping the AI chat tab again can behave differently between accounts while this is tested.

Why do the AI chat buttons look different?

Tell the AI what is wrong and ask it to rework the answer. Check important facts against your course material and report repeated problems.

The AI gave a wrong answer or answered in the wrong language

Create study tools from your notes or any upload in the AI chat. Here is where to find them, what the free plan includes for mock exams and what to do if generation gets stuck.

Flashcards, quizzes, mock exams and summaries

Create and switch study plans. When Timetable is available, add or scan lessons, check their times and share a link with a friend.

Study plans and the timetable

Sign in at knowunity.com with the same account as in the app. Your library, AI chat and study tools stay in sync across devices.

Using Knowunity on a computer

Open the parents activation link or QR code and sign in with your child’s Knowunity account. Pro activates on that account in the app and on the website.

How do I activate Pro for my child?

The parent dashboard shows the connected child and their study activity for the last seven days. It does not show the text of their AI chats or uploaded content.

What can I see as a parent?

Ask to Buy and Family Link can block in-app purchases. Approve the purchase or buy on the website while your child is signed in.

Buying Pro for my child when the store blocks the purchase

Uploads are checked before they go public. You can edit a note while it is a draft or after it was rejected, and appeal a rejection once.

Uploading study notes and what happens after

Each upload has a Make public switch. Folders are private unless you share them. There is no single switch for the whole account.

How do I make my content private?

Report an upload from its menu, or a profile from the profile menu. Choose a reason, say why and submit. You can also block a user from their profile.

How do I report content or a user?

If your upload was rejected or your account restricted, you can appeal once in the app or through the appeal form on our website.

Appealing a moderation decision

Apply on the creators page with your details, a social profile and a short talking video. Check WhatsApp for acceptance and email for application updates.

How do I join the creator programme?

Cash out your creator earnings from the payouts page on the website. Choose a payout method and request a payout once you reach the minimum.

Payouts for creators and content rewards

Some students see **memory loading...** or **Memory updated** in AI chat. These notices are being tested. Other accounts can have personalised conversations without seeing the notices. You cannot opt in or out of the test, and support cannot switch the notices on.

## What the notices mean

The notices show that Knowie is loading or updating information used for personalisation. They are not a request for you to upload another file.

If you want an answer to use different information, explain the correction in your message. Check important answers against your course material.

## The Memory switch

Some students also have a **Memory** switch in the attachment or tools panel. Open that panel and tap the switch to change the personalisation settings it controls. Other accounts do not have this shortcut.

Turning this switch off is not an account-deletion request. Do not use it as a way to delete your account or its chat history. See *How do I delete my account?* for account deletion.

## Something looks wrong

If a notice stays on screen or personalisation seems incorrect, update the app and try again. Use the [support form](https://knowunity.com/support) under *AI or content quality* if the problem continues. Include the notice and a screenshot, without sharing information you do not want support to see.