If your Apple subscription has a 12-month commitment, you pay every month for the full commitment. Cancelling stops the next commitment from renewing; the remaining monthly payments still continue.

How does my Apple subscription paid in monthly instalments work?

If your bank offers Knowunity Pro, open your bank's Knowunity page, sign in or create a free account and enter the code from your bank. Pro activates without a payment.

How do I activate Pro through my bank?

Cancel where you bought it: the App Store, Google Play or the Paddle portal for website purchases. Pro stays active until the end of the paid period. Cancel a free trial before it ends to avoid the yearly charge.

How do I cancel my Knowunity Pro subscription?

Messages such as Prices didn't load, This Purchase Isn't Allowed or The App Store isn't responding explain why a purchase in the app did not go through. Here is what each one means and what to do next.

What do the error messages when buying Pro in the app mean?

Refunds are handled by the store that charged you. Apple and Google decide on App Store and Google Play refunds; website purchases are refunded through Paddle.

How do I request a refund?

Restart the app, sign in with the account you bought with and use Restore Subscription in Settings. If that fails, send us your receipt.

I paid for Pro but it is not active

The store that charged you is the one that manages your subscription. Here is how to tell the App Store, Google Play and website purchases apart.

Where did I buy my subscription?

Most failed purchases are caused by parental controls, a store account from another country or an unsupported payment method. If a renewal payment fails, update your payment method; Pro returns once the store collects it.

My payment failed or I cannot complete the purchase

Pro is a renewing subscription. It charges again at the end of each weekly, monthly or yearly period until you cancel it. A first-year offer or a free trial turns into the full yearly price.

Why was I charged again?

Compare Free and Pro using the features and limits shown in your app. Existing Max subscribers keep their plan, but new Max subscriptions and upgrades are unavailable.

What is the difference between Free, Pro and Max?

A Pro plan belongs to one account. Family plans and Pro Duo are not on sale, but plans that already exist keep working. Website purchases can be moved to another account by support.

Can I share my subscription or move it to another account?

No. A phone number is never required. Some students are asked for one during setup or when they open the app, as part of a test; tap Skip or Not now to continue without one.

Do I have to add a phone number during setup?

If the website offers notifications, choose Enable notifications and allow them in your browser. You can skip them or turn them off in site settings.

How do I manage browser notifications?

Most sign-in problems come from using a different method than at sign-up. Check whether you registered with Google, Apple, email or a username before resetting your password.

I cannot sign in to my account

If you close the app before finishing setup, Knowunity takes you back to the step where you stopped. Continue, tap Exit when shown, or start over before you create your account. You do not need another account.

Why does setup reappear when I open the app?

Tap Forgot password on the login screen, enter your email and open the link we send. The new password needs at least 8 characters.

How do I reset my password?

Check spam, confirm the address is the one on the account and request a new email. Google and Apple accounts never receive a password email.

I did not receive the confirmation or password reset email

Change your email in Account & security. You normally do not need to enter your password. Some child accounts do not show the email-change option.

How do I change my email address?

Delete your account under Account & security. Cancel any subscription first. Deletion is permanent, and you can use the same email again once the deletion is complete.

How do I delete my account?

Sign out other devices from Account & security and change your password. It can take up to 30 minutes for other devices to be signed out.

Someone else may be using my account

Pro, streaks and uploads belong to one account and cannot be merged. Keep the account with your subscription and delete the other.

I have two accounts. Which one should I keep?

Some students can choose Light, Dark or System in the app's settings while a light design is tested. Everyone else, and the web app, keep the dark design.

Can I use Knowunity in light mode?

Change your studies in Settings under Account settings. If your year is missing, change the school type first. After a new school year starts, the app may ask whether you are still in your year.

How do I change my school, school type or year?

The major match quiz is no longer available in the app. You can still ask Knowie in AI chat about university majors and what studying a subject involves.

How do I find my university major match?

Some students can open Career from the AI chat menu. If it is not there, check your profile for a Career tab. Available options depend on your account.

Where can I find Career in Knowunity?

Suggest a missing school from the school picker in the app or on the website. Enter its name and city; university suggestions also need a website address.

My school is missing from the list

Edit your username, display name and bio from your profile in the app, or under Settings and Edit profile on the website. Usernames have up to 40 characters: lower-case letters, numbers, dots and underscores.

How do I change my username or display name?

Change the interface language under My language in Account settings. The content language is chosen per upload and follows your country.

How do I change the app language or my country?

Your profile and public uploads are visible to other students. You control who can see your school and whether each upload is public.

Who can see my profile and my school?

A friend who is new to Knowunity enters your code when signing up, or uses your invite within 24 hours of creating the account. You both get three days of Pro.

How does the referral programme work?

Check the message shown. New accounts can enter a code or open an invite within 24 hours of sign-up, in the app or on the website. Restart the app if an accepted reward is missing.

My referral code did not work or the reward is missing

Your streak follows the school week shown in your app, and weekends and school holidays pause it. Freezes refill each school week and you can earn more by finishing activities. Some students can win a lost streak back with a quiz.

How do streaks work?

Leagues run from Monday midday to Sunday evening. Your leaderboard shows promotion and demotion zones, and results appear after a short break. League positions do not award Pro, and Daily Quiz has been removed.

XP leagues and the Daily Quiz

Some students can create images in AI chat as part of a test: tap Create image or describe the picture. Open it full screen to share it, change it or, on some accounts, save it.

Can I create and save images in AI chat?

Open timetable settings and choose Add timetable widget when shown. Follow the device instructions, then open Knowunity if the widget needs to refresh.

How do I add a timetable widget?

Tap the tools button next to the chat input and choose Camera, Photos or Files. You can also paste a link to a public PDF, image or shared Google file, and the AI chat reads it like an upload.

How do I add or reuse files in AI chat?

With Pro, select Study Note in AI chat and describe a topic to get an illustrated note. On the free plan the option is not shown, and notes that already opened for you stay open.

How do I create a study note in AI chat?

Hold the microphone in AI chat to record and release to send, or slide to cancel. Tap it to record hands-free. You can also send a voice message together with photos or files.

How do I send a voice message in AI chat?

In the US, open the AI chat menu, tap Grade Appeal and photograph every page of a test your teacher has already marked. Knowie looks for marks you may have missed and suggests what to say to your teacher.

How do I use Grade Appeal to check a marked test?

Open the AI chat menu and tap Whiteboard. Knowie explains your question out loud while drawing on the board. The free plan includes 2 whiteboard questions within 5 days.

How do I use the whiteboard in the AI chat?

Voice Recall steps in your study plan ask you to explain a topic out loud. Tap Start learning, allow microphone access and tap Tap to answer. It works in the app and on the website.

How do I use Voice Recall?

Free upload allowances depend on your account and country and refill at midnight. A free chat holds a limited number of answers. A study plan in the app holds up to 10 files. Documents can be up to 50 MB and 1,000 pages.

Limits for photos, files and messages in the AI chat

Classes keep chats, saved answers, study tools and uploads for one subject together. School accounts open them from the profile or the AI chat menu, and folders now ask you to move your content into a class.

What are classes and how do I use them?

AI chat no longer shows memory notices or a Memory switch; the test that showed them has ended. Knowie still remembers what you share, such as your subjects and exams, and you can correct it in your message.

Why does AI chat show memory notices?

Answer actions such as regenerate, share and save are in the three-dot menu below an AI answer. You can stop an answer while it is written, pin up to 5 chats in the menu, and use Exam prep above the chat input.

Why do the AI chat buttons look different?

Tell the AI what is wrong and ask it to rework the answer. Check important facts against your course material and report repeated problems.

The AI gave a wrong answer or answered in the wrong language

Create study tools from your notes or any upload in the AI chat. Here is where to find them, how quiz help and printing a mock exam work, what the free plan includes and what to do if something gets stuck.

Flashcards, quizzes, mock exams and summaries

Create and switch study plans, with or without an exam date, and find past plans. When Timetable is available, add or scan lessons, check suggested lesson times, use Live Activity on iPhone and share a link with a friend.

Study plans and the timetable

Sign in at knowunity.com with the same account as in the app, using Google, Apple, your email or your username. Your library, AI chat and study tools stay in sync across devices.

Using Knowunity on a computer

Open the parents website, choose Log In and enter the 6-character code from your confirmation email. Upper and lower case matter.

How do I open the parent dashboard?

Connect your child with their activation link, take the short tour and wait for their first quiz or flashcard session. The Finish setting up card on the Overview page tracks the three steps.

How do I get started with the parent dashboard?

Open the parents activation link or QR code and sign in with your child’s Knowunity account. Pro activates on that account in the app and on the website.

How do I activate Pro for my child?

The parent dashboard shows how long and how often your child studies, their quiz scores and a day-by-day log of what they did. It does not show the text of their AI chats or the contents of their uploads.

What can I see as a parent?

Time studied is an estimate from your child's activity. Active days count the days with study activity, and the average quiz score covers the quizzes and mock exams in the period you chose.

What do the numbers in the parent dashboard mean?

The dashboard fills up once your child has opened the activation link and studied on the same account. Check that they are connected, choose a longer period and use Refresh.

Why is the parent dashboard empty?

When your child has not studied, the Overview page offers Send them a nudge, which opens WhatsApp with a short message, and Ask for advice, which opens a chat with Knowie.

My child is not using Knowunity. What can I do?

Open Ask in the parent dashboard and type your question about school or studying at home. Knowie can look at your child's activity on Knowunity, but not at the text of their chats.

How do I get advice with Ask in the parent dashboard?

Your child opens a page that says their parents got them Pro and signs in to activate it. The page also tells them what parents see: learning updates, but not their chats or notes.

What does my child see when I buy Pro for them?

Yes. The dashboard opens in any browser with your code, on a phone or a computer. Chats in Ask are saved per device, so they do not follow you to another one.

Can I use the parent dashboard on more than one device?

A single plan covers one child and one account. Some parents see a family plan at checkout as part of a test. With a family plan, every child joins with the same activation link.

Can I use one plan for several children?

An activation link cannot be used on an account that already has Pro. Check where the existing Pro was bought before you buy the parents plan, so you do not pay twice.

My child already has Pro. Can I still use the parents plan?

Ask to Buy and Family Link can block in-app purchases. Approve the purchase or buy on the website while your child is signed in.

Buying Pro for my child when the store blocks the purchase

Your child gets Knowunity Pro on their own account. You get a parent dashboard with their study time, a day-by-day activity log, advice from Knowie and a direct line to our parents team.

What do I get with Knowunity Pro for Parents?

You buy Pro on the parents website and your child activates it on their own Knowunity account. You follow their study activity in the parent dashboard, which you open with the code from your confirmation email.

What is Knowunity Pro for Parents and how does it work?

Knowunity is a study app for school students. Your child gets step-by-step explanations from an AI tutor, study notes from other students, and flashcards, quizzes and mock exams to practise with.

What is Knowunity and how does it help my child?

Open Help & Info in the parent dashboard and choose Write to us, or Book a call in Germany and Italy. You can also email the parents team for your country.

How do I contact the Knowunity parents team?

Checkout shows whether your offer has a trial, the price and the billing period. The plan renews until you cancel through the link in your Paddle purchase email or at paddle.net.

How do the trial, renewal and cancellation work for Knowunity Pro for Parents?

Uploads are checked before they go public. You can edit a note while it is a draft or after it was rejected, and appeal a rejection once.

Uploading study notes and what happens after

Each upload has a Make public switch. Folders are private unless you share them. There is no single switch for the whole account.

How do I make my content private?

Report an upload from its menu, or a profile from the profile menu. Choose a reason, say why and submit. You can also block a user from their profile.

How do I report content or a user?

If your upload was rejected or your account restricted, you can appeal once in the app or through the appeal form on our website.

Appealing a moderation decision

Apply on the creators page. You receive a confirmation email, an email if rejected, or a WhatsApp message with next steps if accepted. Reviews can take longer when application volumes are high.

How do I join the creator programme?

Cash out your creator earnings from the payouts page on the website. Choose a payout method and request a payout once you reach the minimum.

Payouts for creators and content rewards

AI chat no longer shows the **memory loading...** and **Memory updated** notices. Some students saw them during a test, which has ended. The **Memory** switch that these students had in the attachment or tools panel has been removed as well.

If you still see a notice, update the app.

## What Knowie remembers

Knowie remembers what you share in AI chat, such as your subjects and upcoming exams. Its answers build on those details and on your school profile, such as your year and country. To change your school details, see *How do I change my school, school type or year?*

If an answer uses information that is wrong or out of date, say so in your message, for example "I am not taking chemistry any more". Check important answers against your course material.

## Personalization in the menu

**Personalization** has been removed from the AI chat menu and from **Settings**, including the pages for your context and Knowie's personality. There is no setting in the app to turn memory off at the moment.

## Deleting your data

Removing a chat or changing your profile is not the same as deleting your account. To delete your account and its chat history, see *How do I delete my account?*

## Something looks wrong

If Knowie keeps using information that is wrong, update the app and use the [support form](https://knowunity.com/support) under *AI or content quality*. Include a screenshot, without sharing information you do not want support to see.