Why does setup reappear when I open the app?

If you close Knowunity before you finish setting up, the app takes you back to the step where you stopped the next time you open it. This happens before you create your account as well as after. You do not need to create another account.

Continue setup

Follow the step shown to finish setting up your account.

If an Exit button is shown, tap it to leave the resumed setup and enter the app. The button is for leaving setup, not deleting your account.

Start over before you create an account

If setup resumes before you have created your account, your earlier answers are still filled in. To change them all at once, tap the reset icon at the top of the screen. The app asks Start over? Tap Start over to clear your answers and go back to the first screen, or Keep going to carry on where you were.

Setup does not resume

Setup resumes only on the phone or tablet where you started it, and only for a limited time. After you create your account, it also resumes only a limited number of times. Otherwise the app opens normally. You can change your school, year and subjects later in Settings, under Account settings.

Setup also resumes only on a current version of the app. Update Knowunity from the App Store or Google Play if you are on an older version.

I see a sign-in screen instead

Sign in with the method you used when you created your account. Do not start a second account to recover your study material. See I cannot sign in to my account.

Setup keeps getting stuck

Update Knowunity and check your connection. If the same step still prevents you from continuing, use the support form under A technical problem. Include a screenshot and say whether you closed the app before the step appeared again.