Account and login

1. I cannot sign in to my accountMost sign-in problems come from using a different method than at sign-up. Check whether you registered with Google, Apple, email or a username before resetting your password.
2. How do I reset my password?Tap Forgot password on the login screen, enter your email and open the link we send. The new password needs at least 8 characters.
3. I did not receive the confirmation or password reset emailCheck spam, confirm the address is the one on the account and request a new email. Google and Apple accounts never receive a password email.
4. How do I change my email address?Change your email in Account & security. You need your current password and access to the new address. Google and Apple accounts must set a password first.
5. How do I delete my account?Delete your account under Account & security. Cancel any subscription first. Deletion is permanent and the email is free to use again after about seven days.
6. Someone else may be using my accountSign out other devices from Account & security and change your password. It can take up to 30 minutes for other devices to be signed out.
7. I have two accounts. Which one should I keep?Pro, streaks and uploads belong to one account and cannot be merged. Keep the account with your subscription and delete the other.

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