Capacity and Operational Objectives
This page introduces key concepts related to operational objectives and capacity management in AQA A Level Business Unit 3.4. It covers essential definitions and explains the importance of various operational metrics.
Definition: Capacity is the total output a firm can produce when fully utilizing all of their resources.
The page discusses capacity utilization, which is the proportion of total possible output that's actually being produced. It's typically expressed as a percentage, with most organizations targeting 80% to 90% utilization.
Highlight: Operating at high capacity may indicate pressure and inability to cope with demand changes, while low capacity utilization suggests underutilized assets.
The concept of unit costs is introduced, defined as the cost of producing one unit of a good or service. The page outlines methods to reduce unit costs, including increasing labor or capital productivity, reducing raw material costs, and minimizing wastage and storage costs.
Example: Reducing unit costs can lead to higher profit margins or the ability to cut selling prices while maintaining the same profit margin.
Labor productivity is explained as a measure of output per worker in a given time period. The page notes that increasing labor productivity can lead to a fall in labor costs per unit, assuming no wage increases.
Vocabulary: Labor productivity is influenced by factors such as motivation, product complexity, and workforce training and skills.
The page also introduces operational objectives, which are targets set by businesses to produce goods or services most effectively. It lists key operational objectives, including quality, costs, added value, speed of response, flexibility, and environmental objectives.
Finally, the page discusses external and internal influences on operational objectives. External influences include competitor performance and benchmarking, while internal influences cover finance, people, marketing, and capital intensity.
Quote: "Operations management is the process of organizing a business's resources in order to supply consumers with goods and services."