Mrs Birling represents the rigid upper-class values and social prejudices of pre-war Britain in J.B. Priestley's "An Inspector Calls."
Mrs Birling is portrayed as a cold, unsympathetic character who embodies the social hierarchy and class discrimination of 1912 Britain. As the wife of a prominent businessman and a leading figure in local charity work, she demonstrates extreme prejudice against working-class individuals, particularly in her treatment of Eva Smith. When Eva comes to the Brumley Women's Charity Organization seeking help, Mrs Birling uses her influence to deny assistance, primarily because Eva used the name "Mrs Birling" and appeared to have pride despite her lower social status. Her famous quote "I didn't like her manner" reveals her superficial judgments and class-based discrimination.
The character serves as a foil to her daughter Sheila, who represents the younger generation's capacity for change and moral growth. While Sheila learns from her mistakes and shows genuine remorse for her role in Eva's death, Mrs Birling refuses to accept any responsibility, maintaining her self-righteous attitude throughout the play. Her interaction with Inspector Goole further highlights her stubborn nature and moral blindness. Even when faced with evidence of her wrongdoing, she continues to justify her actions, showing no remorse for turning away a desperate, pregnant young woman. This contrast between generations is central to Priestley's critique of the established social order and his call for social reform. The revelation that Eva Smith was carrying Eric Birling's child adds tragic irony to Mrs Birling's actions, as she unknowingly condemned her own grandchild while maintaining her rigid moral standards. Her character ultimately demonstrates how privilege and social status can lead to moral corruption and a dangerous disconnect from human compassion.