The Birling family and Eva Smith represent the clash between...
English Literature428 views·Updated 25 Jun 2026·14 pagesCharacter Insights and Analysis in 'An Inspector Calls'
…
…@xhat.
1 / 10
1
of 10
Sheila Birling
You'll find Sheila fascinating because she's the character who changes the most throughout the play. She starts off as a self-centred young woman who's "very pleased with life", but the Inspector's visit completely transforms her.
Sheila's biggest mistake was getting Eva Smith fired from Milwards dress shop out of pure jealousy. She couldn't bear that Eva looked better in a dress than her, so she threatened to take her family's business elsewhere unless Eva was sacked. What makes Sheila different from her parents is her immediate guilt and genuine remorse.
By the end of the play, Sheila becomes the voice of moral responsibility. She breaks off her engagement to Gerald, stands up to her parents, and demands that the family face the consequences of their actions. She represents hope that the younger generation can learn from their mistakes.
Key insight: Sheila's transformation from spoilt girl to socially aware woman shows that change is possible when people are willing to accept responsibility.
2
of 10
Sheila's Key Quotes
Sheila's dialogue reveals her growing maturity and social conscience. When she says "these girls aren't cheap labour - they're people", she's directly challenging her family's capitalist attitudes and showing genuine compassion for working-class women.
Her frustration with her parents becomes clear in quotes like "It frightens me the way you talk". This shows the generational divide - whilst her parents remain stuck in their old ways, Sheila develops a modern sense of social justice and equality.
The quote "So I'm really responsible?" demonstrates her willingness to accept accountability for Eva's death. Unlike her parents, she doesn't make excuses or try to shift blame. Her final words "I think you better take this with you" when returning Gerald's ring show she's become independent and won't be swayed by wealth or status.
Remember: Sheila's quotes show her journey from shallow privilege to genuine moral awareness - perfect examples for essays about character development.
3
of 10
Eric Birling
Eric's the most troubled character in the play, struggling with alcohol, guilt, and his own moral failings. He's described as "not quite at ease, half shy, half assertive", which perfectly captures his awkward personality and internal conflicts.
His treatment of Eva Smith is the most disturbing in the play. Eric forced himself into her lodgings when drunk, made her pregnant, then stole money from his father's business to support her. When he says "I was in a state where a chap easily turns nasty", he's essentially admitting to rape whilst trying to excuse his behaviour.
Despite his terrible actions, Eric does show moral growth by the end. He accepts full responsibility for his part in Eva's death and stands up to his parents, calling them out for their lack of compassion. Like Sheila, he represents hope that the younger generation can change.
Important point: Eric's character shows how privilege and alcohol can lead to the abuse of power, but also demonstrates that genuine remorse can lead to positive change.
4
of 10
Eric's Key Quotes
Eric's quotes reveal his journey from immature privilege to genuine remorse. His admission "I wasn't in love with her or anything - she was a good sport" shows his callous attitude towards Eva, treating their relationship like a game rather than recognising her humanity.
The quote "you're not the kind of father a chap could go to when he's in trouble" exposes the emotional distance in the Birling family. Eric can't turn to his father because Mr Birling cares more about business and reputation than his son's wellbeing.
By the play's end, Eric becomes more assertive in challenging his parents. When he says "I'm ashamed of you as well - yes both of you", he's finally standing up for his moral principles rather than hiding behind his father's authority. His final quote "he was our police inspector all right" shows he understands the Inspector's deeper message about collective responsibility.
Essay tip: Eric's quotes perfectly demonstrate the theme of generational conflict and the possibility of redemption through accepting responsibility.
5
of 10
Sybil Birling
Mrs Birling is probably the character you'll find most frustrating because she never changes or shows any remorse. She's prejudiced, snobbish, and completely lacking in compassion, representing everything Priestley wanted audiences to reject about upper-class attitudes.
Her role in Eva's death is particularly cruel. As chair of the Brumley Women's Charity Organisation, she had the power to help Eva when she was pregnant and desperate. Instead, Mrs Birling refused assistance simply because Eva had used the name "Mrs Birling", which she found insulting to her social status.
What makes Mrs Birling especially infuriating is her stubborn denial of responsibility. Even when she learns that Eric is the father of Eva's child, she refuses to accept any blame for her actions. She represents the older generation's inability to change or show empathy for the working class.
Character insight: Mrs Birling's complete lack of character development makes her Priestley's symbol of everything wrong with privileged society.
6
of 10
Sybil's Key Quotes
Mrs Birling's quotes reveal her class prejudice and moral blindness. When she dismisses Eva by saying "girls of that class", she shows her inability to see working-class women as fully human. She can't even bring herself to use proper titles, emphasising her lack of respect.
Her comment "I didn't like her manner" exposes how she uses subjective judgements to deny help to those who need it most. She's supposed to help women in trouble, but only if they meet her middle-class standards of behaviour and respectability.
The dramatic irony reaches its peak when she says "go and look for the father of the child. It's his responsibility" - not knowing she's condemning her own son. Her final dismissal of Eric and Sheila as "overtired" shows she refuses to learn from the evening's events, believing everything will return to normal in the morning.
Key theme: Mrs Birling's quotes perfectly illustrate how class privilege creates moral blindness and prevents genuine social progress.
7
of 10
Arthur Birling
Mr Birling embodies everything Priestley despised about capitalist attitudes. He's arrogant, self-important, and puts profit above people at every opportunity. As a successful businessman desperate for social recognition, he represents the ambitious middle class trying to climb the social ladder.
His treatment of Eva Smith was purely business-focused. When she led a strike for better wages at his factory, he fired her not because he couldn't afford higher pay, but because he refused to let workers challenge his authority. He paid them 20 shillings a week (about £1 in today's money) despite making huge profits.
Throughout the play, Mr Birling remains unchanged by the Inspector's visit. He's only concerned with protecting his reputation and avoiding scandal, showing no genuine remorse for his role in Eva's death. His dramatic irony about the "unsinkable" Titanic makes him appear foolish to audiences who know better.
Priestley's message: Mr Birling represents the selfish capitalism that Priestley wanted his audience to reject in favour of socialist values.
8
of 10
Arthur's Key Quotes
Mr Birling's quotes expose his insecurity and desperate social climbing. When he boasts "you ought to like this port" to Gerald, he's trying to prove his wealth and sophistication, but it actually highlights how nouveau riche he really is compared to the established Croft family.
His dismissive "yes, yes. Horrid business" about Eva's suicide shows his complete lack of empathy. He can only understand tragedy in business terms, treating a young woman's death as an inconvenience rather than a human catastrophe that demands reflection.
The quote "I can't accept any responsibility" sums up everything wrong with his character. Even when confronted with evidence of his role in Eva's death, he refuses accountability. His final mockery of "the famous younger generation who can't even take a joke" shows he's learned nothing and will never change.
Essay focus: Mr Birling's quotes demonstrate how capitalism creates moral blindness and prevents genuine human connection and responsibility.
9
of 10
Eva Smith/Daisy Renton
Eva Smith represents every working-class woman struggling to survive in Edwardian society. She's the play's moral centre - hardworking, dignified, and vulnerable to the whims of those with power over her. Priestley deliberately keeps her offstage to make her a symbol rather than just an individual.
Her journey through the play shows how the class system destroys lives. Fired by Mr Birling for demanding fair wages, sacked by Milwards because of Sheila's jealousy, used by Gerald as a mistress, assaulted by Eric, and finally rejected by Mrs Birling's charity - she represents how capitalism exploits and discards working people.
Eva's decision to change her name to Daisy Renton shows her attempt to escape her circumstances and start fresh. The name "Daisy" suggests innocence and purity, highlighting the tragedy of what happens to her. Her final suicide by drinking disinfectant represents the ultimate failure of society to protect its most vulnerable members.
Symbolic importance: Eva Smith stands for all working-class people who suffer under an unjust system that values profit over human dignity.
10
of 10
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English Literature428 views·Updated 25 Jun 2026·14 pagesCharacter Insights and Analysis in 'An Inspector Calls'
…
…@xhat.
The Birling family and Eva Smith represent the clash between old and new values in Edwardian society. Through these characters, Priestley shows us how class, power, and moral responsibility shape people's actions and attitudes.
1
of 10
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Sheila Birling
You'll find Sheila fascinating because she's the character who changes the most throughout the play. She starts off as a self-centred young woman who's "very pleased with life", but the Inspector's visit completely transforms her.
Sheila's biggest mistake was getting Eva Smith fired from Milwards dress shop out of pure jealousy. She couldn't bear that Eva looked better in a dress than her, so she threatened to take her family's business elsewhere unless Eva was sacked. What makes Sheila different from her parents is her immediate guilt and genuine remorse.
By the end of the play, Sheila becomes the voice of moral responsibility. She breaks off her engagement to Gerald, stands up to her parents, and demands that the family face the consequences of their actions. She represents hope that the younger generation can learn from their mistakes.
Key insight: Sheila's transformation from spoilt girl to socially aware woman shows that change is possible when people are willing to accept responsibility.
2
of 10Sign up to see the content. It's free!
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By signing up you accept Terms of Service and Privacy Policy
Sheila's Key Quotes
Sheila's dialogue reveals her growing maturity and social conscience. When she says "these girls aren't cheap labour - they're people", she's directly challenging her family's capitalist attitudes and showing genuine compassion for working-class women.
Her frustration with her parents becomes clear in quotes like "It frightens me the way you talk". This shows the generational divide - whilst her parents remain stuck in their old ways, Sheila develops a modern sense of social justice and equality.
The quote "So I'm really responsible?" demonstrates her willingness to accept accountability for Eva's death. Unlike her parents, she doesn't make excuses or try to shift blame. Her final words "I think you better take this with you" when returning Gerald's ring show she's become independent and won't be swayed by wealth or status.
Remember: Sheila's quotes show her journey from shallow privilege to genuine moral awareness - perfect examples for essays about character development.
3
of 10Sign up to see the content. It's free!
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Eric Birling
Eric's the most troubled character in the play, struggling with alcohol, guilt, and his own moral failings. He's described as "not quite at ease, half shy, half assertive", which perfectly captures his awkward personality and internal conflicts.
His treatment of Eva Smith is the most disturbing in the play. Eric forced himself into her lodgings when drunk, made her pregnant, then stole money from his father's business to support her. When he says "I was in a state where a chap easily turns nasty", he's essentially admitting to rape whilst trying to excuse his behaviour.
Despite his terrible actions, Eric does show moral growth by the end. He accepts full responsibility for his part in Eva's death and stands up to his parents, calling them out for their lack of compassion. Like Sheila, he represents hope that the younger generation can change.
Important point: Eric's character shows how privilege and alcohol can lead to the abuse of power, but also demonstrates that genuine remorse can lead to positive change.
4
of 10Sign up to see the content. It's free!
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Eric's Key Quotes
Eric's quotes reveal his journey from immature privilege to genuine remorse. His admission "I wasn't in love with her or anything - she was a good sport" shows his callous attitude towards Eva, treating their relationship like a game rather than recognising her humanity.
The quote "you're not the kind of father a chap could go to when he's in trouble" exposes the emotional distance in the Birling family. Eric can't turn to his father because Mr Birling cares more about business and reputation than his son's wellbeing.
By the play's end, Eric becomes more assertive in challenging his parents. When he says "I'm ashamed of you as well - yes both of you", he's finally standing up for his moral principles rather than hiding behind his father's authority. His final quote "he was our police inspector all right" shows he understands the Inspector's deeper message about collective responsibility.
Essay tip: Eric's quotes perfectly demonstrate the theme of generational conflict and the possibility of redemption through accepting responsibility.
5
of 10Sign up to see the content. It's free!
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By signing up you accept Terms of Service and Privacy Policy
Sybil Birling
Mrs Birling is probably the character you'll find most frustrating because she never changes or shows any remorse. She's prejudiced, snobbish, and completely lacking in compassion, representing everything Priestley wanted audiences to reject about upper-class attitudes.
Her role in Eva's death is particularly cruel. As chair of the Brumley Women's Charity Organisation, she had the power to help Eva when she was pregnant and desperate. Instead, Mrs Birling refused assistance simply because Eva had used the name "Mrs Birling", which she found insulting to her social status.
What makes Mrs Birling especially infuriating is her stubborn denial of responsibility. Even when she learns that Eric is the father of Eva's child, she refuses to accept any blame for her actions. She represents the older generation's inability to change or show empathy for the working class.
Character insight: Mrs Birling's complete lack of character development makes her Priestley's symbol of everything wrong with privileged society.
6
of 10Sign up to see the content. It's free!
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By signing up you accept Terms of Service and Privacy Policy
Sybil's Key Quotes
Mrs Birling's quotes reveal her class prejudice and moral blindness. When she dismisses Eva by saying "girls of that class", she shows her inability to see working-class women as fully human. She can't even bring herself to use proper titles, emphasising her lack of respect.
Her comment "I didn't like her manner" exposes how she uses subjective judgements to deny help to those who need it most. She's supposed to help women in trouble, but only if they meet her middle-class standards of behaviour and respectability.
The dramatic irony reaches its peak when she says "go and look for the father of the child. It's his responsibility" - not knowing she's condemning her own son. Her final dismissal of Eric and Sheila as "overtired" shows she refuses to learn from the evening's events, believing everything will return to normal in the morning.
Key theme: Mrs Birling's quotes perfectly illustrate how class privilege creates moral blindness and prevents genuine social progress.
7
of 10Sign up to see the content. It's free!
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By signing up you accept Terms of Service and Privacy Policy
Arthur Birling
Mr Birling embodies everything Priestley despised about capitalist attitudes. He's arrogant, self-important, and puts profit above people at every opportunity. As a successful businessman desperate for social recognition, he represents the ambitious middle class trying to climb the social ladder.
His treatment of Eva Smith was purely business-focused. When she led a strike for better wages at his factory, he fired her not because he couldn't afford higher pay, but because he refused to let workers challenge his authority. He paid them 20 shillings a week (about £1 in today's money) despite making huge profits.
Throughout the play, Mr Birling remains unchanged by the Inspector's visit. He's only concerned with protecting his reputation and avoiding scandal, showing no genuine remorse for his role in Eva's death. His dramatic irony about the "unsinkable" Titanic makes him appear foolish to audiences who know better.
Priestley's message: Mr Birling represents the selfish capitalism that Priestley wanted his audience to reject in favour of socialist values.
8
of 10Sign up to see the content. It's free!
- Access to all documents
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- Join milions of students
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Arthur's Key Quotes
Mr Birling's quotes expose his insecurity and desperate social climbing. When he boasts "you ought to like this port" to Gerald, he's trying to prove his wealth and sophistication, but it actually highlights how nouveau riche he really is compared to the established Croft family.
His dismissive "yes, yes. Horrid business" about Eva's suicide shows his complete lack of empathy. He can only understand tragedy in business terms, treating a young woman's death as an inconvenience rather than a human catastrophe that demands reflection.
The quote "I can't accept any responsibility" sums up everything wrong with his character. Even when confronted with evidence of his role in Eva's death, he refuses accountability. His final mockery of "the famous younger generation who can't even take a joke" shows he's learned nothing and will never change.
Essay focus: Mr Birling's quotes demonstrate how capitalism creates moral blindness and prevents genuine human connection and responsibility.
9
of 10Sign up to see the content. It's free!
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- Improve your grades
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Eva Smith/Daisy Renton
Eva Smith represents every working-class woman struggling to survive in Edwardian society. She's the play's moral centre - hardworking, dignified, and vulnerable to the whims of those with power over her. Priestley deliberately keeps her offstage to make her a symbol rather than just an individual.
Her journey through the play shows how the class system destroys lives. Fired by Mr Birling for demanding fair wages, sacked by Milwards because of Sheila's jealousy, used by Gerald as a mistress, assaulted by Eric, and finally rejected by Mrs Birling's charity - she represents how capitalism exploits and discards working people.
Eva's decision to change her name to Daisy Renton shows her attempt to escape her circumstances and start fresh. The name "Daisy" suggests innocence and purity, highlighting the tragedy of what happens to her. Her final suicide by drinking disinfectant represents the ultimate failure of society to protect its most vulnerable members.
Symbolic importance: Eva Smith stands for all working-class people who suffer under an unjust system that values profit over human dignity.
10
of 10Sign up to see the content. It's free!
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- Improve your grades
- Join milions of students
By signing up you accept Terms of Service and Privacy Policy
We thought you’d never ask...
What is the Knowunity AI companion?
Our AI Companion is a student-focused AI tool that offers more than just answers. Built on millions of Knowunity resources, it provides relevant information, personalised study plans, quizzes, and content directly in the chat, adapting to your individual learning journey.
Where can I download the Knowunity app?
You can download the app from Google Play Store and Apple App Store.
Is Knowunity really free of charge?
That's right! Enjoy free access to study content, connect with fellow students, and get instant help – all at your fingertips.
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Wow, I am really amazed. I just tried the app because I've seen it advertised many times and was absolutely stunned. This app is THE HELP you want for school and above all, it offers so many things, such as workouts and fact sheets, which have been VERY helpful to me personally.
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