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1 Dec 2025

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29 pages

A Level Business Basics: Recap of GCSE Content

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Will @will123

A Level EDUQAS Business provides a comprehensive framework for understanding the fundamentals of business operations, markets, and finance.... Show more

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Business Studies Fundamentals

The A Level EDUQAS Business course covers essential topics that provide a solid foundation for understanding how businesses operate. The term 1 content explores thirteen critical areas

Enterprise, Markets, Demand and Supply, Elasticity, Market Data, Market Structures, Business Structures, Market Segmentation, Market Research, Location, Sources of Finance, Revenue and Costs, and Breakeven Analysis.

These topics will help you understand how businesses form, find their customers, make financial decisions, and analyze their performance. Whether you're interested in starting your own business someday or working in a corporate environment, these concepts are crucial for success.

Remember Understanding these business fundamentals won't just help you pass exams—they'll give you practical knowledge that applies to virtually any career path!

As you progress through this course, you'll develop analytical skills that employers value highly, along with the ability to evaluate business decisions from multiple perspectives.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Enterprise and Economic Sectors

The economy is divided into three main sectors that work together to create products and services

Primary Sector involves extracting raw materials from nature. Think farming, fishing, and forestry—the beginning of the production chain.

Secondary Sector transforms these raw materials into products through manufacturing processes, like bakeries turning flour into bread or factories making cars.

Tertiary Sector provides services rather than physical goods, including everything from mechanics to concert venues and cleaners.

Small and Medium Enterprises (SMEs) play a crucial role in the UK economy, employing 16.3 million people (61% of the population) across 5.6 million businesses. They account for 99.9% of private sector businesses and generate 52% of all private sector turnover—an impressive £2.0 trillion annually.

SMEs contribute by

  • Purchasing components from other businesses
  • Creating competition that keeps prices down
  • Encouraging product innovation

The government supports enterprise through tax reductions, funding projects, and reducing regulations on new businesses.

Quick insight Understanding the difference between needs (essentials like food, water, shelter) and wants nonessentialslikeholidaysordesignerbrandsnon-essentials like holidays or designer brands is fundamental to analyzing consumer behavior and market opportunities.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Entrepreneurship and Business Opportunities

Entrepreneurs identify business opportunities through various approaches—they innovate, improve existing ideas, solve problems, or find gaps in the market. An entrepreneur owns and runs their own business while taking calculated risks, while a serial entrepreneur establishes multiple businesses over time.

People start businesses for different reasons

  • Financial gain
  • Converting a hobby into income
  • Independence and being your own boss
  • Necessity after redundancy

Successful entrepreneurs typically display key qualities

  • Risk-taking ability
  • Opportunity spotting
  • Problem-solving skills

When making business decisions, entrepreneurs must consider opportunity cost—the next best alternative they give up by choosing a particular action. They must also balance the interests of various stakeholders, from customers and employees to suppliers, shareholders, and the wider community.

Business failure often stems from

  • Insufficient financing
  • Poor infrastructure
  • Skills shortages
  • Excessive regulations or "red tape"

Pro tip Understanding stakeholders' interests is crucial for business success—each group has different priorities that influence business decisions. Learning to balance these competing interests is a skill that separates successful entrepreneurs from unsuccessful ones.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Understanding Markets

A market is where buyers and sellers exchange goods and services for money. Markets vary dramatically in size and scope

Local Markets operate with

  • Small customer bases
  • Repeat customers
  • Minimal marketing
  • Local suppliers
  • Limited product ranges

Global Markets function with

  • Extensive marketing campaigns
  • Multiple international locations
  • Regionally adapted products
  • Large workforces
  • Diverse suppliers

Businesses can target either mass markets (products with universal appeal aimed at the whole market) or niche markets (small, specialized market segments with unique products and higher prices). Mass markets benefit from economies of scale—proportionate cost savings gained through increased production levels.

Markets can also be categorized by their customers

Business-to-Business (B2B) involves

  • Trading between companies
  • Selling to distributors, retailers, or wholesalers
  • Large quantity transactions

Exam tip When analyzing markets, always consider both the size (local, global) and type (B2B, B2C, niche, mass) as these fundamentally affect how a business should operate and market itself.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Demand and Supply Fundamentals

Demand represents the amount of a product consumers are willing and able to buy at different prices. The Law of Demand states that as prices rise, quantity demanded falls, creating a downward-sloping demand curve. This makes intuitive sense—consumers typically buy less of something when it costs more.

Supply represents the amount producers are willing to provide at different prices. The Law of Supply states that as prices rise, the quantity supplied increases, resulting in an upward-sloping supply curve. Higher prices motivate businesses to produce more.

Market equilibrium occurs at the point where supply and demand curves intersect—where the quantity that suppliers are willing to provide matches exactly what consumers want to buy. This intersection determines both the market price and quantity.

Key formulas to remember

  • Revenue = Price × Quantity
  • Profit = Revenue - Total Cost

When market conditions change, the demand and supply curves shift

  • A rightward shift in demand (D1) indicates more is demanded at each price level
  • A leftward shift in demand (D2) shows less is demanded at each price
  • Similar shifts occur with supply curves

Remember The equilibrium is not fixed—it changes constantly as factors affecting supply and demand evolve. Understanding these shifts helps predict price and quantity changes in real markets.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Shifts in Demand and Supply

Demand curves shift due to several key factors

  • Income changes
  • Shifting tastes and fashion
  • Availability of substitutes
  • Population changes
  • Marketing and advertising effectiveness
  • Competitor activities
  • Seasonal factors
  • Government policies

Similarly, supply curves shift due to

  • Changes in production costs
  • Weather conditions (especially for agricultural products)
  • New technologies
  • Legislative changes

When analyzing graphs, remember these fundamental patterns

  • Supply increases = Shift right
  • Supply decreases = Shift left
  • Demand increases = Shift right
  • Demand decreases = Shift left

The shape of these curves remains consistent

  • Supply slopes upward from bottom left to top right
  • Demand slopes downward from top left to bottom right

Exam warning In examinations, you must fully label all parts of your graphs. Even with perfect analysis, you'll lose marks for incomplete labeling—a common but avoidable mistake!

Understanding how and why these curves shift is crucial for predicting market changes and making informed business decisions. These principles apply across virtually all markets, from food and clothing to technology and services.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Understanding Elasticity

Elasticity measures how responsive demand is to changes in variables like price or income. This concept is crucial for business decision-making.

Price Elasticity of Demand (PED) shows how quantity demanded changes when price changes

PED = % Change in quantity demanded ÷ % Change in price

The value of PED determines whether demand is

  • Price Elastic (PED > 1) Demand changes by a larger percentage than price (typical for luxury goods or "wants")
  • Price Inelastic (PED < 1) Demand changes by a smaller percentage than price (typical for necessities or "needs")
  • Unitary Elastic PED=1PED = 1 Demand changes by exactly the same percentage as price

Understanding PED helps predict revenue effects

For Price Inelastic products

  • Increasing prices raises revenue
  • Decreasing prices reduces revenue

For Price Elastic products

  • Increasing prices reduces revenue
  • Decreasing prices raises revenue

Remember that profit (revenue minus costs) is ultimately what matters most. As sales quantities change, costs typically change too—producing more usually means spending more.

Real-world application Businesses use elasticity calculations to set optimal prices. For inelastic products like medicine, companies can raise prices without losing many customers. For elastic products like designer clothing, lower prices might attract enough additional customers to increase overall revenue.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Factors Influencing Elasticity

Several key factors determine how elastic a product's demand will be

Brand Strength Products with strong brand loyalty tend to be price inelastic, as customers will continue buying despite price increases.

Necessity Essential products like basic food items are typically price inelastic—people need them regardless of price.

Habit Products consumed habitually (like cigarettes) tend to be price inelastic as consumption patterns are difficult to change.

Availability of Substitutes Products with many alternatives tend to be more price elastic, as customers can easily switch if prices rise.

Time In the short run, price changes often have less impact than in the long run, when consumers have time to adjust their habits.

Income Elasticity of Demand (YED) measures how demand responds to changes in consumer income

YED = % Change in quantity demanded ÷ % Change in income

YED helps categorize goods as

  • Normal Goods (YED between 0 and 1) Demand increases with income, but proportionally less
  • Luxury Goods (YED > 1) Demand increases more than proportionally with income
  • Inferior Goods (YED < 0) Demand falls as income rises as consumers switch to better alternatives

Important Understanding elasticity helps businesses predict how their revenue will change in different economic conditions. For example, during economic growth, luxury goods typically see demand rise sharply, while inferior goods may see declining sales.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Market Data and Analysis

Market Size represents the total volume of sales in a market, calculated as Market size = Total units sold × Average selling price

Market Growth shows the percentage change in sales over time, revealing whether a market is expanding or contracting.

Market Share indicates the proportion of total sales achieved by a specific firm or product Market share = (Company sales ÷ Market sales) × 100

Increasing market share offers significant benefits

  • Greater sales volume
  • Economies of scale
  • Enhanced buying power
  • Increased market influence
  • Stronger brand recognition

Competitive Advantage refers to features that allow a business to outperform competitors, such as superior training, exceptional customer service, or unique selling points.

Competitiveness measures how successfully a firm sells against competition, influenced by factors like market research quality and cost management.

Different Market Structures exist along a spectrum of competitiveness

Perfect Competition Many small sellers with identical products and easy market entry. Extremely competitive with little price control.

Monopolistic Competition Easy entry with differentiated products. Firms compete on quality and unique features rather than just price.

Oligopoly A few large firms dominate, competing through branding and service rather than direct price wars.

Monopoly A single dominant firm 2525%+ market share with significant pricing power and high barriers to entry.

Remember As you move from perfect competition toward monopoly, firms gain pricing power but face increased regulatory scrutiny.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

Consumer Protection and Business Structures

Consumer Protection laws exist because businesses typically have advantages over consumers in market transactions. Without regulation, companies might maximize profits at consumers' expense.

Key consumer protection legislation includes

  • Sale and Supply of Goods Act Ensures products are fit for purpose and as described
  • Consumer Credit regulations Control credit sales and require 14-day cooling-off periods
  • Trade Description Act Prevents misleading product descriptions
  • Distance Selling Regulations Protects online and phone shoppers

The Ombudsman provides an independent service for customer complaints about pricing, service quality, or mistreatment.

The Competition and Markets Authority (CMA)

  • Investigates potentially anti-competitive mergers
  • Examines possible competition breaches
  • Brings proceedings against illegal cartels
  • Enforces consumer protection laws

The Public Sector provides essential services funded through taxation rather than seeking profit. It includes organizations like the NHS, police, and fire services.

Public Goods are

  • Non-excludable Available to everyone if provided to anyone
  • Non-rivalrous One person's use doesn't prevent others from benefiting

Merit Goods like education and healthcare generate positive externalities—benefits for society beyond individual consumers. Without public provision, they would be under-consumed.

Exam tip Understanding the distinction between public/private sectors and public/merit goods is crucial for evaluating government involvement in markets. Be prepared to explain why certain goods cannot be efficiently provided by the private sector alone.

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Business

49

1 Dec 2025

29 pages

A Level Business Basics: Recap of GCSE Content

user profile picture

Will

@will123

A Level EDUQAS Business provides a comprehensive framework for understanding the fundamentals of business operations, markets, and finance. In this first term, you'll explore everything from enterprise basics to complex financial calculations that real businesses use daily. These concepts form... Show more

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Business Studies Fundamentals

The A Level EDUQAS Business course covers essential topics that provide a solid foundation for understanding how businesses operate. The term 1 content explores thirteen critical areas:

Enterprise, Markets, Demand and Supply, Elasticity, Market Data, Market Structures, Business Structures, Market Segmentation, Market Research, Location, Sources of Finance, Revenue and Costs, and Breakeven Analysis.

These topics will help you understand how businesses form, find their customers, make financial decisions, and analyze their performance. Whether you're interested in starting your own business someday or working in a corporate environment, these concepts are crucial for success.

Remember: Understanding these business fundamentals won't just help you pass exams—they'll give you practical knowledge that applies to virtually any career path!

As you progress through this course, you'll develop analytical skills that employers value highly, along with the ability to evaluate business decisions from multiple perspectives.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Enterprise and Economic Sectors

The economy is divided into three main sectors that work together to create products and services:

Primary Sector involves extracting raw materials from nature. Think farming, fishing, and forestry—the beginning of the production chain.

Secondary Sector transforms these raw materials into products through manufacturing processes, like bakeries turning flour into bread or factories making cars.

Tertiary Sector provides services rather than physical goods, including everything from mechanics to concert venues and cleaners.

Small and Medium Enterprises (SMEs) play a crucial role in the UK economy, employing 16.3 million people (61% of the population) across 5.6 million businesses. They account for 99.9% of private sector businesses and generate 52% of all private sector turnover—an impressive £2.0 trillion annually.

SMEs contribute by:

  • Purchasing components from other businesses
  • Creating competition that keeps prices down
  • Encouraging product innovation

The government supports enterprise through tax reductions, funding projects, and reducing regulations on new businesses.

Quick insight: Understanding the difference between needs (essentials like food, water, shelter) and wants nonessentialslikeholidaysordesignerbrandsnon-essentials like holidays or designer brands is fundamental to analyzing consumer behavior and market opportunities.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Entrepreneurship and Business Opportunities

Entrepreneurs identify business opportunities through various approaches—they innovate, improve existing ideas, solve problems, or find gaps in the market. An entrepreneur owns and runs their own business while taking calculated risks, while a serial entrepreneur establishes multiple businesses over time.

People start businesses for different reasons:

  • Financial gain
  • Converting a hobby into income
  • Independence and being your own boss
  • Necessity after redundancy

Successful entrepreneurs typically display key qualities:

  • Risk-taking ability
  • Opportunity spotting
  • Problem-solving skills

When making business decisions, entrepreneurs must consider opportunity cost—the next best alternative they give up by choosing a particular action. They must also balance the interests of various stakeholders, from customers and employees to suppliers, shareholders, and the wider community.

Business failure often stems from:

  • Insufficient financing
  • Poor infrastructure
  • Skills shortages
  • Excessive regulations or "red tape"

Pro tip: Understanding stakeholders' interests is crucial for business success—each group has different priorities that influence business decisions. Learning to balance these competing interests is a skill that separates successful entrepreneurs from unsuccessful ones.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Understanding Markets

A market is where buyers and sellers exchange goods and services for money. Markets vary dramatically in size and scope:

Local Markets operate with:

  • Small customer bases
  • Repeat customers
  • Minimal marketing
  • Local suppliers
  • Limited product ranges

Global Markets function with:

  • Extensive marketing campaigns
  • Multiple international locations
  • Regionally adapted products
  • Large workforces
  • Diverse suppliers

Businesses can target either mass markets (products with universal appeal aimed at the whole market) or niche markets (small, specialized market segments with unique products and higher prices). Mass markets benefit from economies of scale—proportionate cost savings gained through increased production levels.

Markets can also be categorized by their customers:

Business-to-Business (B2B) involves:

  • Trading between companies
  • Selling to distributors, retailers, or wholesalers
  • Large quantity transactions

Exam tip: When analyzing markets, always consider both the size (local, global) and type (B2B, B2C, niche, mass) as these fundamentally affect how a business should operate and market itself.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Demand and Supply Fundamentals

Demand represents the amount of a product consumers are willing and able to buy at different prices. The Law of Demand states that as prices rise, quantity demanded falls, creating a downward-sloping demand curve. This makes intuitive sense—consumers typically buy less of something when it costs more.

Supply represents the amount producers are willing to provide at different prices. The Law of Supply states that as prices rise, the quantity supplied increases, resulting in an upward-sloping supply curve. Higher prices motivate businesses to produce more.

Market equilibrium occurs at the point where supply and demand curves intersect—where the quantity that suppliers are willing to provide matches exactly what consumers want to buy. This intersection determines both the market price and quantity.

Key formulas to remember:

  • Revenue = Price × Quantity
  • Profit = Revenue - Total Cost

When market conditions change, the demand and supply curves shift:

  • A rightward shift in demand (D1) indicates more is demanded at each price level
  • A leftward shift in demand (D2) shows less is demanded at each price
  • Similar shifts occur with supply curves

Remember: The equilibrium is not fixed—it changes constantly as factors affecting supply and demand evolve. Understanding these shifts helps predict price and quantity changes in real markets.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Shifts in Demand and Supply

Demand curves shift due to several key factors:

  • Income changes
  • Shifting tastes and fashion
  • Availability of substitutes
  • Population changes
  • Marketing and advertising effectiveness
  • Competitor activities
  • Seasonal factors
  • Government policies

Similarly, supply curves shift due to:

  • Changes in production costs
  • Weather conditions (especially for agricultural products)
  • New technologies
  • Legislative changes

When analyzing graphs, remember these fundamental patterns:

  • Supply increases = Shift right
  • Supply decreases = Shift left
  • Demand increases = Shift right
  • Demand decreases = Shift left

The shape of these curves remains consistent:

  • Supply slopes upward from bottom left to top right
  • Demand slopes downward from top left to bottom right

Exam warning: In examinations, you must fully label all parts of your graphs. Even with perfect analysis, you'll lose marks for incomplete labeling—a common but avoidable mistake!

Understanding how and why these curves shift is crucial for predicting market changes and making informed business decisions. These principles apply across virtually all markets, from food and clothing to technology and services.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Understanding Elasticity

Elasticity measures how responsive demand is to changes in variables like price or income. This concept is crucial for business decision-making.

Price Elasticity of Demand (PED) shows how quantity demanded changes when price changes:

PED = % Change in quantity demanded ÷ % Change in price

The value of PED determines whether demand is:

  • Price Elastic (PED > 1): Demand changes by a larger percentage than price (typical for luxury goods or "wants")
  • Price Inelastic (PED < 1): Demand changes by a smaller percentage than price (typical for necessities or "needs")
  • Unitary Elastic PED=1PED = 1: Demand changes by exactly the same percentage as price

Understanding PED helps predict revenue effects:

For Price Inelastic products:

  • Increasing prices raises revenue
  • Decreasing prices reduces revenue

For Price Elastic products:

  • Increasing prices reduces revenue
  • Decreasing prices raises revenue

Remember that profit (revenue minus costs) is ultimately what matters most. As sales quantities change, costs typically change too—producing more usually means spending more.

Real-world application: Businesses use elasticity calculations to set optimal prices. For inelastic products like medicine, companies can raise prices without losing many customers. For elastic products like designer clothing, lower prices might attract enough additional customers to increase overall revenue.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Factors Influencing Elasticity

Several key factors determine how elastic a product's demand will be:

Brand Strength: Products with strong brand loyalty tend to be price inelastic, as customers will continue buying despite price increases.

Necessity: Essential products like basic food items are typically price inelastic—people need them regardless of price.

Habit: Products consumed habitually (like cigarettes) tend to be price inelastic as consumption patterns are difficult to change.

Availability of Substitutes: Products with many alternatives tend to be more price elastic, as customers can easily switch if prices rise.

Time: In the short run, price changes often have less impact than in the long run, when consumers have time to adjust their habits.

Income Elasticity of Demand (YED) measures how demand responds to changes in consumer income:

YED = % Change in quantity demanded ÷ % Change in income

YED helps categorize goods as:

  • Normal Goods (YED between 0 and 1): Demand increases with income, but proportionally less
  • Luxury Goods (YED > 1): Demand increases more than proportionally with income
  • Inferior Goods (YED < 0): Demand falls as income rises as consumers switch to better alternatives

Important: Understanding elasticity helps businesses predict how their revenue will change in different economic conditions. For example, during economic growth, luxury goods typically see demand rise sharply, while inferior goods may see declining sales.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Market Data and Analysis

Market Size represents the total volume of sales in a market, calculated as: Market size = Total units sold × Average selling price

Market Growth shows the percentage change in sales over time, revealing whether a market is expanding or contracting.

Market Share indicates the proportion of total sales achieved by a specific firm or product: Market share = (Company sales ÷ Market sales) × 100

Increasing market share offers significant benefits:

  • Greater sales volume
  • Economies of scale
  • Enhanced buying power
  • Increased market influence
  • Stronger brand recognition

Competitive Advantage refers to features that allow a business to outperform competitors, such as superior training, exceptional customer service, or unique selling points.

Competitiveness measures how successfully a firm sells against competition, influenced by factors like market research quality and cost management.

Different Market Structures exist along a spectrum of competitiveness:

Perfect Competition: Many small sellers with identical products and easy market entry. Extremely competitive with little price control.

Monopolistic Competition: Easy entry with differentiated products. Firms compete on quality and unique features rather than just price.

Oligopoly: A few large firms dominate, competing through branding and service rather than direct price wars.

Monopoly: A single dominant firm 2525%+ market share with significant pricing power and high barriers to entry.

Remember: As you move from perfect competition toward monopoly, firms gain pricing power but face increased regulatory scrutiny.

A Level EDUQAS Business Term 1 Summary Notes 1
Eduqas
A Level
Business Studies
Term 1
Summary Notes
Contents:
- Topic 1: Enterprise
- Topic

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Consumer Protection and Business Structures

Consumer Protection laws exist because businesses typically have advantages over consumers in market transactions. Without regulation, companies might maximize profits at consumers' expense.

Key consumer protection legislation includes:

  • Sale and Supply of Goods Act: Ensures products are fit for purpose and as described
  • Consumer Credit regulations: Control credit sales and require 14-day cooling-off periods
  • Trade Description Act: Prevents misleading product descriptions
  • Distance Selling Regulations: Protects online and phone shoppers

The Ombudsman provides an independent service for customer complaints about pricing, service quality, or mistreatment.

The Competition and Markets Authority (CMA):

  • Investigates potentially anti-competitive mergers
  • Examines possible competition breaches
  • Brings proceedings against illegal cartels
  • Enforces consumer protection laws

The Public Sector provides essential services funded through taxation rather than seeking profit. It includes organizations like the NHS, police, and fire services.

Public Goods are:

  • Non-excludable: Available to everyone if provided to anyone
  • Non-rivalrous: One person's use doesn't prevent others from benefiting

Merit Goods like education and healthcare generate positive externalities—benefits for society beyond individual consumers. Without public provision, they would be under-consumed.

Exam tip: Understanding the distinction between public/private sectors and public/merit goods is crucial for evaluating government involvement in markets. Be prepared to explain why certain goods cannot be efficiently provided by the private sector alone.

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