# Why is the parent dashboard empty?

> The dashboard fills up once your child has opened the activation link and studied on the same account. Check that they are connected, choose a longer period and use Refresh.

The dashboard shows activity only after your child is connected and has studied on Knowunity.

## The dashboard says One step left

Your child has not activated Pro yet.

1. Send your child their link with **Copy link** or **Send via WhatsApp**, or let them scan the QR code.
2. Your child opens the link and signs in to Knowunity, or creates a free account.
3. Choose **Check again**.

If you see **Too many checks. Please try again in an hour.**, wait an hour.

## The dashboard says Nothing to show yet

Your child is connected but has not studied yet. Their activity appears after the first quiz, chat or flashcard session.

## Your child studies, but nothing appears

- Check which account your child uses. Only the account that opened your activation link counts.
- Choose **Refresh**. New activity can take a while to appear.
- Choose a longer period, such as **Last 30 days**.
- Days before your child joined Knowunity show nothing.

## The page does not load

If you see **We could not load this page**, choose **Try again** after a moment.

## Still empty?

Open **Help & Info** and choose **Write to us**. Tell us when your child last studied and which account they use. Do not send passwords.

For link problems on your child's side, see *How do I activate Pro for my child?*

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Source: https://knowunity.co.uk/help/parents/why-is-the-parent-dashboard-empty
Last updated: 2026-11-13