# My child is not using Knowunity. What can I do?

> When your child has not studied, the Overview page offers Send them a nudge, which opens WhatsApp with a short message, and Ask for advice, which opens a chat with Knowie.

When your child has not studied on Knowunity in the period you chose, the **Overview** page says so and offers two ways to help.

## Send a nudge

1. Open **Overview**.
2. Choose **Send them a nudge**.
3. WhatsApp opens with a short, friendly message to your child. You can change the text before you send it.

Knowunity does not send the message for you. You send it from your own WhatsApp.

## Ask for advice

Choose **Ask for advice**. This opens **Ask** with a question on how to get your child started without pressure. See *How do I get advice with Ask in the parent dashboard?*

## Check the basics first

- **Is your child connected?** If the dashboard shows **One step left**, your child has not opened the activation link yet. See *Why is the parent dashboard empty?*
- **Is it the right period?** Choose **Last 30 days** to see whether this is one quiet week.
- **Is it the right account?** Only the account that opened your activation link counts.

## Ideas that fit the app

- Suggest one small first step, such as a quiz on the topic of the next test.
- If a test is coming up, your child can set the date in the app and build a study plan for it. The exam then appears in your dashboard.
- Look at the **Activity** page together rather than checking it alone.

## Good to know

The dashboard shows activity on Knowunity only. Your child may be studying in other ways.

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Source: https://knowunity.co.uk/help/parents/my-child-is-not-using-knowunity-what-can-i-do
Last updated: 2026-11-13