# How do I open the parent dashboard?

> Open the parents website, choose Log In and enter the 6-character code from your confirmation email. Upper and lower case matter.

You open the parent dashboard with a code. You do not need a password or a Knowunity account.

## Open the dashboard

1. Go to the parents website where you bought the plan.
2. Choose **Log In**.
3. Enter the 6-character code from the email that confirmed your purchase. It is right below the QR code.
4. Choose **Open Dashboard**.

Upper and lower case matter. Type the code as it appears in the email.

Right after you pay, the dashboard opens on its own. You need the code when you come back later or use another device.

## The code does not work

- **The code is invalid.** Check each character, including upper and lower case.
- **Too many requests. Please try again in an hour.** Wait an hour, then enter the code again.
- **Your session has expired. Please enter your code again.** Enter the code again to continue.

## I cannot find my code

Check the inbox and the spam folder of the email address you used at checkout. If the email is not there, write to our parents team at the contact address on the parents website. Say which step you reached and what happened. Do not send passwords or full card details.

## Good to know

- Anyone who has the code can open your dashboard. Share it only with the other parent or carer.
- The code opens the dashboard only. Your child activates Pro with the activation link. See *How do I activate Pro for my child?*

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Source: https://knowunity.co.uk/help/parents/how-do-i-open-the-parent-dashboard
Last updated: 2026-11-13